Yato Seller (Partner Vendors) Privacy Policy
Effective Date: 19 September 2026
Yato Delivery ("Yato", "we", "us" or "our"), based in Kargil, Ladakh, India, operates the Yato Partner Vendors mobile application (package com.yatoseller.sellerapp) and the seller web panel (together, the "Seller App"). The Seller App is used by restaurants, shops and other businesses ("Sellers") to list products, receive and manage orders, and receive payouts through the Yato platform.
This Privacy Policy explains what information we collect from Sellers and the people who operate their accounts, how we use and share it, how long we keep it, and your choices. It applies together with the Yato Terms and Conditions. Customers should read the Yato customer Privacy Policy.
1. Information We Collect
1.1 Owner and account information. Owner or manager first and last name, mobile number, email address, password (stored only in hashed form), profile photo, and details of any staff (employee) accounts you create, including their name, phone, email and role.
1.2 Store information. Store name, store address, store map location (latitude/longitude), delivery zone, store logo and cover photo, opening hours, delivery-time settings, the business plan (commission or subscription) you choose, and, if you provide them, tax registration numbers (for example GSTIN or FSSAI licence) and business documents.
1.3 Bank and payout information. To pay you your earnings, we collect the payout (withdrawal) details you add, such as account-holder name, bank name, branch, bank account number, IFSC code and/or UPI ID. We use these only to process your payouts and keep payout records.
1.4 Catalogue and content. Product and menu names, descriptions, prices, stock, categories, and the photos and videos you upload, as well as coupons, campaigns, banners and advertisements you create.
1.5 Orders, earnings and transactions. Orders received, order status and history, sales and earnings, commissions, subscription payments, payout and disbursement history, reviews and ratings of your store, and reports generated in the Seller App.
1.6 Customer and delivery-partner information you receive. To fulfil orders you will see customers' names, order details and, where needed, their phone number and delivery address, plus the name and phone number of the assigned delivery partner. You must use this information only to prepare and deliver the order and must not copy, sell or use it for marketing.
1.7 Messages. Chat messages and any attachments exchanged with customers, delivery partners and Yato support in the Seller App.
1.8 Location information. With your permission, the Seller App uses your device's precise and approximate location only while the App is open and in use, to help you set your store's location on the map. It does not collect location in the background. You can also set the store location manually.
1.9 Device, technical and diagnostic information. Device model, operating system, app version, IP address, push-notification (FCM) token and diagnostic data needed to run and secure the Seller App.
2. How We Use Your Information
- To register, verify and approve your seller account and store.
- To list your store and products to customers in your delivery zone.
- To send you new orders and let you accept, prepare and hand them over to delivery partners.
- To calculate your earnings, commissions and subscription charges, and to process payouts to your bank account or UPI ID.
- To send order alerts and service notifications, and to let you communicate with customers, delivery partners and support.
- To provide seller support, resolve disputes and handle refunds.
- To detect and prevent fraud, abuse and security problems.
- To improve the Seller App and comply with legal, tax and accounting obligations.
We do not sell Sellers' personal information and do not use it for third-party advertising.
3. How We Share Your Information
- Customers see your public store information: store name, logo, cover photo, address and location, opening hours, products, prices, ratings and reviews.
- Delivery partners assigned to your orders see your store name, address, location and contact number so they can pick up orders.
- Payment and banking partners receive the payout details needed to transfer your earnings.
- Service providers that process data on our behalf, listed in Section 4.
- Legal and safety: where required by law, tax authorities, court order or government request, or to protect the rights and safety of Yato, our users or others.
- Business transfers: if Yato is involved in a merger, acquisition or sale of assets, subject to this Privacy Policy.
4. Third-Party Services We Use
- Google Firebase (Google LLC): Firebase Cloud Messaging to deliver new-order alerts and notifications.
- Google Maps Platform (Google LLC): maps and address lookup to set and show your store location.
- Razorpay (Razorpay Software Pvt. Ltd.): online payment processing for customer orders and subscriptions, and payouts (being introduced soon). Yato does not store full card numbers, CVVs or UPI PINs.
- SMS service provider: delivery of one-time passwords (OTP) by SMS.
- Hosting and email: our servers are hosted in India, and we use email services to send account and order emails.
These providers process information under their own privacy policies, including Google's Privacy Policy and Razorpay's Privacy Policy.
5. App Permissions
- Location (precise and approximate), while using the App only: setting your store location.
- Notifications: new-order alerts and service messages.
- Foreground service, run at start-up, ignore battery optimisation, wake lock and vibration: so that new-order alerts ring reliably and are not missed while the Seller App is in the background. No personal data is collected through these permissions.
- Bluetooth (nearby devices): only to connect to a Bluetooth receipt printer you choose, to print order receipts. The Seller App does not use Bluetooth to find your location or collect data about other devices.
- Photos, videos and files (only items you pick): store logo, cover photo, product images and videos, and chat attachments.
- Internet and network state: to connect to Yato's servers.
6. Data Retention
We keep your account and store information while your seller account is active. Order, earnings, commission, payout and invoice records are kept for as long as Indian tax, accounting and other laws require, and to resolve disputes and prevent fraud. When information is no longer needed, we delete or anonymise it. Backups are overwritten on our normal backup cycle (within 90 days).
7. Deleting Your Account and Data
You can delete your seller account from within the Seller App: open the menu, tap your profile picture (Edit Profile), tap the ⋮ menu and choose Delete Account, then confirm. If you cannot access the app, email theyatodelivery@gmail.com from your registered email address with the subject "Account Deletion Request". We complete verified requests within 7 business days. Full instructions: admin.theyato.in/seller/delete-account.
Deletion removes your personal details, store profile and location, uploaded photos and videos, and saved bank/payout details. Records of orders, earnings, payouts and taxes that we must keep by law are retained only for the legally required period. Pending payouts or unsettled balances must be settled before deletion.
8. Data Security
All data between the Seller App and our servers is sent over encrypted HTTPS connections. Passwords are stored in hashed form, and access to bank and personal data is limited to authorised personnel who need it to operate payouts and support. No system is completely secure, but we take reasonable steps to protect your information. Keep your login details confidential and tell us straight away if you think your account has been compromised.
9. Your Rights and Choices
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may ask to access, correct or update your personal information, withdraw consent, have your data erased, and raise a grievance. You can update most store and payout details directly in the Seller App.
10. Eligibility
The Seller App is intended only for businesses and for adults aged 18 or over who are authorised to act for them. We do not knowingly collect information from children through the Seller App.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date, and we will notify you in the Seller App of significant changes.
12. Contact Us and Grievance Officer
Yato Delivery
Kargil, Ladakh 194103, India
Email: theyatodelivery@gmail.com
Phone: +91 91494 88453
We will acknowledge privacy requests and grievances within 7 days and aim to resolve them within 30 days.