Delivery Partner Privacy Policy

Yato Delivery Partner Privacy Policy

Effective Date: 19 September 2026

Yato Delivery ("Yato", "we", "us", or "our") operates the Yato Delivery Partner application (the "App") for individuals who register as delivery partners and provide delivery services through the Yato platform.

This Privacy Policy explains what information we collect from Delivery Partners, how we use it, when it may be shared, and the choices and rights available to you.

By registering for or using the Yato Delivery Partner App, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Account and Contact Information

When you register or maintain a Delivery Partner account, we may collect:

• Full name
• Mobile phone number
• Email address
• Account credentials and authentication information
• Profile photograph
• Address or service-zone information
• Other information required to create and maintain your account

1.2 Identity and Verification Information

To verify your identity and eligibility to provide delivery services, we may collect information such as:

• Driving licence information and images
• Passport, National Identity Card or other government-issued identification
• Identification numbers
• Vehicle-related information
• Other documents or information reasonably required for verification

You should provide only genuine, accurate and valid information and documents.

1.3 Financial and Withdrawal Information

If you request payment or withdrawal of your earnings through the App, we may collect information necessary to process those payments, such as:

• Bank account information
• Wallet or payment-account information
• Account-holder information
• Other payment or withdrawal details requested through the App

We use this information for processing and managing Delivery Partner earnings and withdrawals.

1.4 Location Information

The Yato Delivery Partner App collects precise location information only while you are Online and the App is open and in use, after you have granted location permission. The App does not collect location in the background.

Location information may be used to:

• Assign and manage deliveries
• Display your position for delivery operations
• Calculate or assist with delivery routes and distances
• Monitor delivery progress
• Help customers and vendors understand delivery status where applicable
• Verify pickup and delivery activity
• Provide operational and safety support
• Detect or investigate delivery-related issues, fraud or misuse
• Improve delivery operations

Location collection stops when you go Offline or close the App.

You can manage location permissions through your device settings. Disabling required location permissions may prevent some delivery-partner functions from operating correctly.

1.5 Delivery and App Activity

We may collect information relating to your use of Yato, including:

• Orders and deliveries assigned to you
• Pickup and delivery status
• Delivery history
• Earnings and transaction history
• Cancellation and completion information
• Delivery-related interactions
• Account activity and settings

1.6 Communications

If the App provides chat or communication functionality, we may process messages and related information exchanged between Delivery Partners, customers, vendors, and Yato support.

This information is used to facilitate deliveries, customer/vendor communication, support, safety, and dispute resolution.

1.7 Device and Technical Information

We may collect technical information needed to operate and secure the App, including:

• Device information
• Operating system information
• App version
• Push-notification token
• Network and connectivity information
• Diagnostic and technical information
• Information associated with your use of App features

The App may use Firebase Cloud Messaging and other technical services to provide notifications and realtime functionality.

2. How We Use Your Information

We may use the information we collect to:

• Create and manage your Delivery Partner account
• Verify your identity and eligibility
• Connect you with delivery orders
• Assign and manage deliveries
• Provide navigation, location and delivery-tracking functionality
• Communicate with you about deliveries and your account
• Communicate with customers, vendors and support where necessary
• Calculate, record and manage earnings
• Process withdrawals and payments
• Provide customer and delivery support
• Detect, investigate and prevent fraud, abuse and unauthorized activity
• Maintain the security and reliability of the App
• Resolve disputes and investigate complaints
• Comply with applicable legal obligations
• Improve Yato's services and delivery operations

3. How Your Information May Be Shared

We may share information when reasonably necessary to operate the Yato platform.

Customers — Information necessary to facilitate a delivery may be made available to the relevant customer, such as your name, profile information, delivery status and appropriate location information.

Vendors — Relevant delivery information may be shared with the vendor preparing or handing over an order.

Yato Support and Operations — Authorized Yato personnel may access relevant information to provide support, manage deliveries, investigate complaints, maintain the platform, and address safety or fraud concerns.

Service Providers — We may use third-party service providers that help us operate the App and platform, such as hosting, mapping, push-notification, communications, payment, storage, security and technical infrastructure providers. These providers may process information on our behalf for the services they provide.

Legal Requirements — We may disclose information where reasonably necessary to comply with applicable law, legal process, government requests, or to protect the rights, safety and security of Yato, Delivery Partners, customers, vendors, or other persons.

4. Location Sharing

Location information is an important part of the Delivery Partner service.

Your location is processed only while you are Online and the App is open and in use, for example while you are actively delivering an order.

Location may be visible or used by Yato and relevant parties to support active delivery operations.

We do not use your location for unrelated purposes such as advertising, and we do not sell it.

5. Data Retention

We retain information for as long as reasonably necessary to:

• Provide Yato services
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud and misuse
• Meet legal, accounting and regulatory requirements
• Protect our legal rights

When information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal and operational requirements.

6. Account Deletion

You may request deletion of your Yato Delivery Partner account through the account-deletion functionality available in the App, where provided.

Account deletion may not immediately remove information that we are required or permitted to retain for legal, accounting, security, fraud-prevention, dispute-resolution, or legitimate operational purposes.

If you cannot access the App, you may contact us using the contact details below to request assistance with account or data deletion. Full instructions: admin.theyato.in/delivery-partner/delete-account.

7. Security

We take reasonable measures designed to protect information against unauthorized access, alteration, disclosure, misuse or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and device and should notify Yato if you believe your account has been compromised.

8. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to:

• Request access to certain information we hold about you
• Request correction of inaccurate information
• Request deletion where legally applicable
• Withdraw certain permissions through your device settings
• Ask questions about our processing of your information

Some requests may be subject to legal or operational limitations.

9. Children's Privacy

The Yato Delivery Partner service is intended for eligible adults who are legally permitted to provide delivery services.

We do not knowingly collect personal information from children for the purpose of registering them as Delivery Partners.

10. Third-Party Services

The App relies on the following third-party services:

Google Firebase (Google LLC) — Firebase Cloud Messaging for delivery requests and notifications.

Google Maps Platform (Google LLC) — maps, address lookup, navigation and distance calculation.

Razorpay (Razorpay Software Pvt. Ltd.) — online payment processing and payouts of earnings (being introduced soon). Yato does not store full card numbers, CVVs or UPI PINs.

Email and SMS service providers — sending one-time passwords (OTP) and account emails.

Hosting providers — our servers are hosted in India.

Those providers may process information according to their own privacy policies and applicable terms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will indicate its effective date. Continued use of the App after an updated policy becomes effective may constitute acknowledgment of the updated policy where permitted by law.

12. Contact Us

If you have questions, concerns, privacy requests, or requests relating to your personal information, contact:

Yato Delivery
Kargil, Ladakh 194103, India
Email: theyatodelivery@gmail.com
Phone: +91 91494 88453