This page explains how to permanently delete your account and associated data from
Yato's Delivery Partner app
(Yato Delivery Partner, package com.yatodelivery.deliveryapp),
published by Yato Delivery on Google Play.
Request deletion from within the app
You can delete your rider account directly from the app, without contacting support:
- Open the Yato Delivery Partner app and sign in
- Tap the Profile tab in the bottom navigation
- Scroll down and tap Delete Account
- Confirm when prompted
Deletion isn't allowed while you have an active/ongoing delivery, or unpaid cash-in-hand from a completed cash order. Finish or hand off your current delivery and settle any cash due first, then delete.
Can't access the app?
If you no longer have access to your account or the app, you can request deletion by email instead:
Email theyatodelivery@gmail.com from the address registered on your account, with the subject line “Account Deletion Request”, and include:
- The email address or phone number registered on your rider account
- Your full name
We'll verify the request and delete your account within 7 business days.
What gets deleted
Once your account is deleted, we permanently remove:
- Your name, email address, and phone number
- Your profile photograph
- Your driving licence / identity verification documents and images
- Saved withdrawal / bank account details
Some information may be retained for a limited period after deletion:
- Delivery, earnings, and payout records, which we retain as required for accounting, tax, and fraud-prevention purposes
- Data included in backups, which is purged on our normal backup rotation cycle (within 90 days)
Questions? Contact us at theyatodelivery@gmail.com. See also our Delivery Partner Privacy Policy.