This page explains how to permanently delete your account and associated data from
Yato's customer app
(Yato: Food, Groceries & More, package com.yatouser.userapp),
published by Yato Delivery on Google Play.
Request deletion from within the app
You can delete your account directly from the app, without contacting support:
- Open the Yato app and sign in
- Tap the Profile tab
- Tap the ⋮ menu in the top right
- Tap Delete Account
- Confirm when prompted
If you have an order in progress, please wait until it is delivered or cancelled before deleting your account.
Can't access the app?
If you no longer have access to your account or the app, you can request deletion by email instead:
Email theyatodelivery@gmail.com with the subject line “Account Deletion Request”, and include:
- The phone number and/or email address registered on your Yato account
- Your full name
We'll verify the request and delete your account within 7 business days.
What gets deleted
Once your account is deleted, we permanently remove:
- Your name, email address, and phone number
- Your profile photo
- Your saved delivery addresses and their map locations
- Your push-notification tokens and app preferences
Some information may be retained for a limited period after deletion:
- Order, payment and invoice records, which we retain as required for accounting, tax, and fraud-prevention purposes
- Data included in backups, which is purged on our normal backup rotation cycle (within 90 days)
Questions? Contact us at theyatodelivery@gmail.com. See also our Privacy Policy.